SuryaPay Refund Policy

Introduction:
At SuryaPay ("we", "our", "us"), we strive to provide a seamless and secure payment experience. However, in certain circumstances, you may be entitled to a refund for payments made via our platform. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Refund Eligibility

You may be eligible for a refund in the following cases:

• Duplicate Charges: If you are charged multiple times for the same transaction, you are entitled to a refund of the additional charges.
• Failed Transactions: If a payment is deducted from your account but the transaction fails to be processed or completed, you may request a refund for the failed transaction.
• Unauthorized Transactions: If you notice any unauthorized or fraudulent transaction made through your SuryaPay account, you may request a refund. Please report such transactions immediately.
• Technical Errors: If there was a technical issue with the SuryaPay platform that resulted in an incorrect transaction or charge, you may be eligible for a refund.

2. Refund Process

If you believe you are eligible for a refund, please follow these steps:

• Contact our customer support team through email at care@suryapay.in.
• Provide the transaction details, such as the transaction ID, date, amount, and any relevant information about the issue you encountered.
• Our team will investigate your request and notify you of the decision within [X] business days.
• If your refund request is approved, the amount will be credited to your original payment method within [X] business days.

3. Non-Refundable Transactions

Certain transactions are non-refundable, including but not limited to:

• Payments made for goods or services that have already been delivered or consumed.
• Transactions where the user has not followed the correct procedure for requesting a refund.
• Payments made to third-party vendors or services that do not offer refunds through SuryaPay.

4. Refund Timeframe

Refund requests will be processed within [X] business days of receipt. The exact time it takes for a refund to appear in your account may vary depending on your payment method or financial institution. Please allow up to [X] business days for the refunded amount to reflect in your account after approval.

5. Contact Us

If you have any questions or concerns about our Refund Policy, or if you would like to request a refund, please contact us at:

• Email: care@suryapay.in
• Phone: +918400932500